FAQ and Help Center
Answers to the questions people ask most.
Your account
How do I open an account?
Download the app and sign up with your mobile number. Verify your identity with your CNIC and a selfie, set your PIN, and your Mini-Bank account opens by itself.
Shopping
Can I buy in a store?
Yes. At a partner shop, scan the shop’s QR code in the app, choose your plan and confirm with your PIN. The shop sees your order straight away.
Installments
How do I check my limit?
Sign up in the app, verify your identity and link your bank account. We look at your account history and your limit then appears in the app and on your account page on the website. Your limit can change over time.
Repayments
How do I pay an installment?
Pay from your Mini-Bank account in the app or on the website: open your plan, choose Pay and confirm with your PIN. You can also pay by bank transfer using your payment reference. We remind you before every due date.
Security
How is my account kept safe?
Every payment needs your PIN, and signing in on a new device or browser needs a one-time code sent to your mobile. You can freeze your account from the app at any time. We never ask for your PIN or your codes.
Still need help?
Raise a support ticket in the app and follow its replies there.